Consumer goods · US marketplaces · system 2 of 3
DiscoverNight · Digital employee
A colleague that finishes the task, not a chatbot that discusses it.
In short
Teams is now the front door to operational work across orders, inventory and the product catalogue. Wholesale enquiries that used to wait until morning get a reply in minutes, and a person approves every send.
- OPERATE
- Stack: Microsoft 365, Teams, Extensiv, HubSpot
- 3
- core systems worked from one Teams request
- Minutes
- to a wholesale reply, previously the next morning
- 100%
- of outbound messages reviewed by a person before sending
From request to finished task
Operating flow01
Bottleneck
- Routine requests meant a person opening several systems and stitching the answer together by hand. Operational capacity was limited by how much cross-system work one person could carry.
- Wholesale enquiries arrived after hours and were answered the next morning, after buyers had already contacted competitors. Preparing an offer meant checking stock line by line, and follow-up depended on memory.
02
Solution
- A digital employee runs inside DiscoverNight's private Microsoft environment and takes its tasks through Teams. It works across live order, inventory and catalogue data and returns finished outputs, such as a ready-to-send offer sheet.
- For enquiries, it reads the buyer's CRM history in HubSpot, checks available stock in Extensiv, and prepares a reply from current availability. The owner gets an SMS, email and Teams notification, then approves. A three-message follow-up runs on day 1, day 5 and day 14.
- It runs in the client's own tenant on the client's own keys, so company data stays where it already is. New skills arrive as configuration, not a rebuild.
03
Result
- Staff assign operational work from the tool they already use, with no new software to learn.
- Response time went from the next morning to minutes, with the owner spending under 30 minutes a week on approvals.
“Three of our systems used to need a person sitting in the middle of them. Now the request goes into Teams and comes back finished, and month-end reconciliation stopped eating the team’s week.”