We build task-focused AI agents for research, triage, drafting, routing, reporting, and follow-up. Each agent works from approved sources, follows defined rules, records its activity, and escalates decisions outside its remit.
An AI agent is useful when its job, data, permissions, and escalation path are explicit.
Prepare a brief from approved company, lead, and internal records.
Summarize calls, documents, and email threads with the relevant next action.
Classify incoming work and assign it according to your operating rules.
Create replies, proposals, CRM notes, reports, and checklists from approved inputs.
Identify missing follow-ups or delayed handoffs and notify the responsible owner.
Gather the relevant facts and options so a person can make the decision.
Human review is required for:
We define these rules before launch and review performance before expanding permissions.
Many workflows use more than one. The distinction is practical:
Answers approved questions, qualifies requests, and books or routes the next step.
AI chatbotMoves data and triggers predefined actions. Best for routing and synchronisation.
Reads inputs, classifies, drafts, recommends, and prepares work for review.
It is a task-focused system that uses defined instructions, approved context, and permitted tools to complete part of a workflow. A production agent also needs an owner, activity records, review rules, and an escalation path.
Only within the permissions you approve. It can prepare, classify, route, or recommend routine work; customer-facing, commercial, or high-risk actions can require review.
A chatbot is primarily a conversation interface. An agent carries out a defined workflow behind the interface, such as research, drafting, or routing.
A repeatable process with known inputs, a clear output, and a costly delay or manual step. Lead research, proposal preparation, support triage, and reporting are common starting points.
We limit sources and permissions, define review and escalation rules, keep activity records, and use real outputs to improve the workflow before broadening its scope.
We will assess the inputs, owner, approvals, and measurable outcome before recommending a build.